Services

MSS conducts bespoke surveys whatever your needs and your marketplace, including: U&A, customer satisfaction, NPD, advertising testing, media evaluation, brand awareness, employee satisfaction, tracking studies and customer profiling and segmentation.

We will design the most relevant programme of research from our extensive portfolio of research techniques.

	Accompanied shops			Focus groups
	CATI (telephone interviews)			Hall tests
	Consultancy			In-home interviews
	Data processing			Observation
	Depth interviews			Online and postal surveys
	Desk research			Mystery customer visits
	Expert witness			On-street and exit interviews

MSS has its own in-house telephone unit, extensive fieldwork access across the UK and conducts all data processing in-house.

Once we have analysed the data, we interpret the results
and deliver conclusions and recommendations in a clear
and inspiring verbal presentation.